Welcome to Natural Prime. These Terms and Conditions (“Terms”) govern your use of our website, naturalprime.co.in, and the purchase of products offered through our platform. By accessing or using our website, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please refrain from using our website.
1. About Natural Prime
Natural Prime is an e-commerce platform based in Kerala, India, offering natural, traditional, organic, herbal, Ayurvedic, wellness, food, beauty, and lifestyle products sourced from trusted manufacturers and producers.
2. Eligibility
By using this website, you represent that:
- You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
- You are legally capable of entering into binding agreements under applicable laws.
- The information you provide is accurate and complete.
3. Account Registration
You may be required to create an account to access certain features of the website.
You agree to:
- Maintain accurate account information.
- Keep your login credentials secure.
- Accept responsibility for activities occurring under your account.
Natural Prime reserves the right to suspend or terminate accounts suspected of misuse or fraudulent activity.
4. Products and Information
We strive to provide accurate descriptions, images, pricing, and product information.
However:
- Product images are for illustrative purposes only.
- Actual packaging, color, weight, and appearance may vary.
- Product availability may change without notice.
- We do not guarantee that all information is error-free.
Natural Prime reserves the right to correct errors, inaccuracies, or omissions at any time.
5. Ayurvedic, Herbal and Wellness Products
The products sold on this website are intended for general wellness and personal use.
Unless specifically stated:
- Products are not intended to diagnose, treat, cure, or prevent any disease.
- Information provided on the website should not be considered medical advice.
- Customers should consult qualified healthcare professionals before using any herbal, Ayurvedic, or wellness products, especially if pregnant, nursing, taking medication, or managing medical conditions.
Natural Prime shall not be liable for misuse of products or failure to follow product instructions.
6. Pricing and Payments
All prices displayed on the website are in Indian Rupees (INR).
We reserve the right to:
- Change prices without prior notice.
- Correct pricing errors.
- Refuse or cancel orders affected by pricing inaccuracies.
Payments may be accepted through secure third-party payment providers including:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Other approved payment methods
7. Order Acceptance
An order confirmation does not constitute final acceptance of your order.
Natural Prime reserves the right to:
- Reject or cancel orders.
- Limit quantities purchased.
- Refuse orders suspected of fraud or unauthorized activity.
- Cancel orders due to stock unavailability or pricing errors.
If payment has already been processed, eligible refunds will be initiated.
8. Shipping and Delivery
Natural Prime delivers products across India.
Delivery timelines are estimates and may vary due to:
- Location
- Courier partner delays
- Weather conditions
- Public holidays
- Force majeure events
We are not responsible for delays beyond our reasonable control.
Additional terms may be specified in our Shipping Policy.
9. Returns, Refunds and Cancellations
Returns, refunds, and cancellations are governed by our Refund & Return Policy and Cancellation Policy.
Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons.
10. Intellectual Property
All content on this website, including:
- Logos
- Brand names
- Product descriptions
- Graphics
- Images
- Text
- Website design
is the property of Natural Prime or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. Prohibited Activities
Users shall not:
- Use the website for unlawful purposes.
- Attempt unauthorized access to systems or accounts.
- Upload malicious software or harmful content.
- Interfere with website operations.
- Engage in fraudulent transactions.
- Copy or scrape website content without permission.
Violation may result in account suspension, legal action, or both.
12. Third-Party Services
Our website may contain links to third-party websites or services.
Natural Prime is not responsible for:
- Third-party content
- Privacy practices
- Products or services offered by third parties
Users access such websites at their own risk.
13. Limitation of Liability
To the fullest extent permitted by law, Natural Prime shall not be liable for:
- Indirect damages
- Consequential damages
- Loss of profits
- Loss of data
- Business interruption
- Delays in delivery
- Product misuse
Our maximum liability shall not exceed the value of the product purchased by the customer.
14. Indemnification
You agree to indemnify and hold harmless Natural Prime, its directors, employees, partners, suppliers, and affiliates from claims, damages, liabilities, costs, and expenses arising from:
- Your use of the website
- Violation of these Terms
- Violation of applicable laws
15. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
16. Force Majeure
Natural Prime shall not be held responsible for failure or delay in performance due to events beyond reasonable control, including:
- Natural disasters
- Floods
- Fires
- Epidemics
- Government actions
- Strikes
- Internet disruptions
- Transportation interruptions
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.
18. Changes to These Terms
Natural Prime reserves the right to update or modify these Terms at any time.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
19. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Natural Prime
Website: https://naturalprime.co.in
Email: info@naturalprime.co.in
By accessing or using naturalprime.co.in, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.