Welcome to Natural Prime (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit and use our website, naturalprime.co.in, purchase products, interact with our social media channels, or communicate with us.
1. About Natural Prime
Natural Prime is an e-commerce platform based in Kerala, India, offering natural, traditional, organic, Ayurvedic, herbal, and wellness products sourced from trusted manufacturers and producers. We deliver products across India.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- PIN Code
- Order Information
- Payment Details, processed securely through third-party payment providers
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Similar Technologies
Marketing Information
- Preferences regarding promotional communications
- Engagement with advertisements, newsletters, and social media content
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and services
- Provide customer support
- Send order updates and shipping notifications
- Improve website performance and user experience
- Prevent fraud and unauthorized activities
- Conduct analytics and business research
- Send promotional emails, SMS, WhatsApp messages, and marketing communications where permitted
- Display relevant advertisements on digital platforms
4. Digital Marketing and Advertising
Natural Prime may use digital marketing services and advertising platforms to promote products and services.
These may include:
- Facebook Ads
- Instagram Ads
- Google Ads
- YouTube Advertising
- Email Marketing Platforms
- Analytics and Tracking Tools
These services may use cookies, pixels, and tracking technologies to measure campaign effectiveness and provide personalized advertisements.
5. Social Media Platforms
Natural Prime maintains social media pages and profiles on platforms such as:
- YouTube
- WhatsApp Business
- Other social media platforms as applicable
When you interact with our social media accounts, your information may also be governed by the privacy policies of those respective platforms.
We may use social media insights and analytics to understand audience engagement and improve our products and services.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing performance
- Deliver relevant advertisements
You may disable cookies through your browser settings; however, some website features may not function properly.
7. Payment Information
Payments are processed through secure third-party payment gateways.
Natural Prime does not store complete credit card, debit card, net banking, UPI PINs, or other sensitive payment credentials on its servers.
Payment information is handled according to the security standards of the payment service providers.
8. Sharing of Information
We do not sell your personal information.
We may share information with:
- Shipping and logistics partners
- Payment gateway providers
- Marketing service providers
- Analytics providers
- Technology and hosting providers
- Government authorities when required by law
Such parties are authorized to use your information only to provide services on our behalf.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
However, no internet transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
11. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request details about how your data is used
To exercise these rights, please contact us using the details below.
12. Third-Party Links
Our website may contain links to third-party websites, services, or social media platforms.
We are not responsible for the privacy practices or content of those external websites.
13. Children’s Privacy
Our website is not intended for children under the age of 18 years.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
Natural Prime reserves the right to modify or update this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Natural Prime
Website: https://naturalprime.co.in
Email: info@naturalprime.co.in
By using our website, you consent to the collection and use of information as described in this Privacy Policy