Last Updated
May 30, 2026
Overview
At Natural Prime, we are committed to delivering authentic natural, Ayurvedic, herbal, organic, and traditional Kerala products across India. We strive to ensure that every order reaches you in excellent condition.
Please read our Refund, Return & Shipping Policy carefully before making a purchase.
Returns & Replacements
Due to the nature of many products sold on our website, including food products, herbal preparations, wellness products, and personal care items, returns are accepted only under specific circumstances.
Eligible Return Cases
You may request a replacement or refund if:
- You received a damaged product.
- You received an incorrect product.
- The product was delivered in a leaking or defective condition.
- The product has expired before delivery.
- The package was significantly damaged during transit.
To initiate a claim, please contact us within 48 hours of delivery with:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
Claims submitted after 48 hours may not be eligible for review.
Non-Returnable Products
For safety, hygiene, and quality reasons, the following products cannot be returned once delivered:
- Ayurvedic medicines
- Herbal supplements
- Food products
- Organic groceries
- Oils and wellness products
- Personal care products
- Beauty products
- Opened or used items
- Products without original packaging
- Gift cards
- Promotional or free items
Refund Policy
Refunds are processed only after the returned product has been received and inspected by our team.
If approved:
- Refunds will be issued to the original payment method.
- Processing may take 5–10 business days depending on your bank or payment provider.
- Shipping charges paid during checkout are non-refundable unless the error was caused by Natural Prime.
We reserve the right to reject refund requests that do not meet our policy requirements.
Replacement Policy
Where applicable, Natural Prime may offer a replacement instead of a refund.
Replacement requests are available only for:
- Damaged products
- Defective products
- Incorrect items shipped by us
Replacement products will be shipped after verification of the claim.
Cancellation Policy
Orders may be cancelled before they are packed or dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation, contact our support team as soon as possible after placing your order.
Shipping Policy
Delivery Locations
Natural Prime currently ships across India.
Delivery availability may vary depending on courier service coverage.
Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery times:
- Kerala: 2–5 business days
- South India: 3–7 business days
- Rest of India: 5–10 business days
Actual delivery times may vary depending on:
- Location
- Courier partner performance
- Weather conditions
- Public holidays
- Regional restrictions
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Natural Prime may occasionally offer free shipping promotions at its discretion.
Lost or Delayed Shipments
While we work with reliable courier partners, delays may occasionally occur.
Natural Prime is not liable for delays caused by:
- Courier service interruptions
- Natural disasters
- Government restrictions
- Force majeure events
If your shipment appears significantly delayed, please contact us and we will assist in tracking the order.
Return Shipping
If a return is approved, customers may be instructed to send the product to the address below:
Natural Prime
Samudra Ayurveda Research Centre
Near Bhajanamatom, Vadakara
Calicut, Kerala – 673308
India
Where the return is approved due to our error (wrong, defective, or damaged product), return shipping costs may be reimbursed or arranged by Natural Prime.
Contact Us
For refund, return, replacement, cancellation, or shipping-related inquiries, please contact:
Email: info@naturalprime.co.in
Website: https://naturalprime.co.in
Our support team will respond as quickly as possible during business hours.